Title: THE INFLUENCE OF JOB DEMAND & JOB RESOURCE ON BURNOUT MEDIATED BY WORK ENGAGEMENT AND MODERATION OF WORKING PERIOD FOR NURSES IN NURSING HOMES OWNED BY THE SURABAYA CITY GOVERNMENT

Author: MERI JUWITA SARI

Item Type: Thesis (Thesis)

Affiliations: Master of Management Science Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga

 

Abstract

Nurses are professional workers who are directly related to human services. Working in this field requires nurses to provide attention, service, assistance and support to patients. If there is an unbalanced relationship between the amount of work and resource support, workers can experience emotional tension which leads to stress. Nurses who experience stress make it impossible for them to perform effectively and efficiently because their physical and cognitive abilities are reduced due to uncontrollable stress which then becomes burnout. The aim of this research is to examine the influence of job demand and job resources on burnout which is mediated by work engagement and to see how strongly work experience influences job demand and job resources on burnout in nursing home nurses. This research focuses on government-owned nursing homes in the city of Surabaya, totaling 2 places. This study used a sample of 49 nurses with both permanent and non-permanent nurse status. The analysis technique used is Partial Least Square (PLS). The results of this study state that (1) job demand has a positive effect on burnout. (2) job resources have a negative effect on burnout. (3) job resources have a positive effect on work engagement. (4) job demands have no influence on work engagement. (5) work engagement has a negative effect on burnout. (6) work engagement mediates the relationship between job resources and burnout. (7) tenure moderates the relationship between job demand and burnout (8) tenure has no influence on the relationship between job resources and burnout. It is hoped that these results will be able to provide input to nursing homes owned by the Surabaya city government regarding the factors that cause burnout so that the organization is able to anticipate and know what actions nurses should take if they experience burnout so that nurses are able to provide the best service to the elderly.

Keywords: Job Demand, Job Resources, Burnout, Work Engagement, Work Period, Nurse

 

Sources: http://repository.unair.ac.id/64899/