The Influence of Perceived Organizational Support and Job Characteristics on Organizational Citizenship Behavior with Employee Engagement as an Intervening Variable in Franchise Pharmacy Pharmacists in Surabaya

DEWI MALIK MACHFUD
041524353005
Supervisor
Dr. Praptini Yulianti, M.Sc.

ABSTRACT

The numbers of community pharmacies continue to grow from year to year and face hyper competition, so community pharmacies must be able to provide good performance, including in the management of human resources.
This study was aimed at examining the influences of perceived organizational support, job characteristics, employee engagement, and organizational citizenship behavior. This research was a quantitative research using questionnaires.
Data were collected through surveys and filled by 52 pharmacists from 25 community franchise-pharmacies in Surabaya, East Java, Indonesia. Employee engagement was significantly influenced by perceived organizational support and job characteristics. Organizational citizenship behavior was influenced significantly by perceived organizational support, job characteristics, and employee engagement. A significant positive influence indirectly between perceived organizational support and organizational citizenship behavior through employee engagement, and an indirectly significant positive influence between job characteristics and organizational citizenship behavior through employee engagement. The practical implication of this study is perceived organizational support of pharmacists is lacking but pharmacists have engagement to their profession, so that OCBI is greater than OCBO in pharmacists.

Keywords: perceived organizational support, job characteristics, organizational citizenship behavior, employee engagement, pharmacist,
community pharmacy

Source: http://mm.feb.unair.ac.id/id/kemahasiswaan/article/article-ilmiah/787- with-employee-engagement-as-intervening-variable-in-pharmacy-pharmacy-franchise-in-surabaya.html