Title: THE INFLUENCE OF JOB SATISFACTION ON ORGANIZATIONAL COMMITMENT THROUGH SELF EFFICACY AS AN INTERVENING VARIABLE IN EAST SURABAYA CONSUMER SERVICE (DCS) DIVISION OFFICE EMPLOYEES OF PT TELEKOMUNICATION INDONESIA

Author: SAFITRI ANDIWAHYUNI

Item Type : Thesis (Thesis)

Affiliations: Master of Management Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga

 

Abstract

The influence of human resource job satisfaction is one of the main factors that influence the success of an organization or company. Where, the level of employee job satisfaction is very important as a basis for improving a person's performance and the performance of the company where they work as well as their level of loyalty to the company. As employee satisfaction increases, the level of loyalty and achievement of company goals will also increase. In this research, an analysis of the influence of the Job Satisfaction variable on the Affective, Normative and Continuous Organizational Commitment variables through Self Efficacy as an Intervening Variable was studied. Data collection was carried out on a total of 78 respondents who were permanent employees of the East Consumer Service Division (DCS) Office of PT. Indonesian Telecommunication, Tbk. Based on the results of the analysis, it can be concluded that: (1) Job Satisfaction has an insignificant influence on the Affective Organizational Commitment Variable. (2) Job satisfaction has an insignificant influence on the normative organizational commitment variable. (3) Job satisfaction has an insignificant influence on the continuous organizational commitment variable. (4) Job satisfaction does not have a significant influence on the affective organizational commitment variable through Self Efficacy so that the Self Efficacy variable as an intervening variable is not proven. (5) Job satisfaction does not have a significant influence on the normative organizational commitment variable through Self Efficacy so that the Self Efficacy variable as an intervening variable is not proven. (6) Job satisfaction does not have a significant influence on the continuous organizational commitment variable through Self Efficacy so that the Self Efficacy variable as an intervening variable is not proven.

 

Keywords: Job Satisfaction, Organizational Commitment Affective, Normative, continuants, Self Efficacy

 

Sources: http://repository.unair.ac.id/37100/