THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND CULTURAL UNDERSTANDING ON JOB PERFORMANCE, MEDIATED BY PUBLIC SERVICE MOTIVATION (Study of Employees in Mulyorejo District, Surabaya City)

Title: THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND CULTURAL UNDERSTANDING ON JOB PERFORMANCE, MEDIATED BY PUBLIC SERVICE MOTIVATION (Study of Employees in Mulyorejo District, Surabaya City)

Author: NOVITA SURJANDARI

Item Type : Thesis (Thesis)

Affiliations: Master of Management Science Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga

Abstract

This research aims to determine the influence of transformational leadership and Cultural Understanding on Job Performance in Mulyorejo District, Surabaya, where there is a role of Public Service Motivation as a mediating variable. This research uses a quantitative approach with a survey method. This research used primary data from employees who had direct contact with the community in their duties and obtained 60 employees who met the requirements as samples. Data were collected using questionnaire techniques and processed using the Partial Least Square (PLS) analysis tool with SmartPLS 2.0 software. The research results show that transformational leadership has a significant effect on Job Performance. transformational leadership has a significant effect on Public Service Motivation. Cultural Understanding has a significant effect on Public Service Motivation. Cultural Understanding has a significant effect on Job Performance. Public Service Motivation has a significant effect on Job Performance. Public Service Motivation mediates the influence of transformational leadership and Cultural Understanding on Job Performance

Keywords: Transformational leadership, Cultural Understanding, Public Service Motivation, Job Performance.

Sources: h ttp://repository.unair.ac.id/70409/