Title: STUDYOF LEARNING BEHAVIOR OF QUALITY CONTROL CLUBS REVIEWED FROM THE CONCEPT OF ORGANIZATIONAL LEARNING BEHAVIOR.

Author: Crescentia Indras Palupi

Item Type: Thesis

Affiliations: Master of Management Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga  

Abstract

Dynamic changes in the business environment require organizations to always adapt to these changes. For this reason, an organization must be more progressive, capable of internal integration by implementing continuous improvements while being innovative.<p>The pillar of an organization's competitive advantage is its excellence in learning, which is a process that underlies and gives birth to change. Thus, an organization must be developed in such a way that it becomes a learning organization.<p>This study aims to examine the learning behavior of Quality Control Circles (QCC). To achieve this goal, a comparison is made between the learning behavior of work units that are QCC and the learning behavior of work units that are not QCC. QCC is considered as a small group that continuously carries out the learning process within an organization. The study of the learning behavior of QCC-QCC is based on the conditions of Organizational Learning Behavior which are described in five dimensions, namely: Openness, Shared Vision, Creativity, Working in groups and Systems Thinking.<p>From the two research cases, it can be concluded that there are differences in learning behavior between work units that are QCC and those that are not QCC. However, these differences can only be explained by the Openness and Group Work dimensions. The Group Work dimension is the most dominant differentiating variable, because its existence is proven as a differentiating variable for learning behavior.

Keywords: Business; Organization; Environment; Quality Control Circle (QCC); Openness, Shared Vision, Creativity, Team Work, and Systems Thinking.

Sources: http://repository.unair.ac.id/34754/