UNAIR recognizes the importance of a robust academic quality assurance (QA) system to demonstrate how quality is ensured in academic and related activities. The purpose of implementing this system is to ensure that all academic activities can be monitored and evaluated effectively and efficiently and meet academic standards. Furthermore, this system will provide input to improve the quality and student experience, both in terms of internal and external requirements. This system also provides a mechanism for comprehensive review and encourages best practices across all study programs. Therefore, this system includes internal and external evaluations, evaluations of FEB teaching staff and management, and assessments from students, alumni, and employers.
Strategically, UNAIR QA System aims to:
To ensure the effectiveness of the QA system at all organizational levels, UNAIR has established a QA governance framework called AIMS. AIMS regulates the scope of quality assurance in each organizational unit, its mechanisms, and the authorities that regulate it. At the study program level, the QA system is specifically directed at ensuring that academic content is always updated according to the latest developments in the field, providing opportunities for improvement in the learning process, and monitoring and maintaining student performance data.
During the process of writing a student's thesis or final project, monitoring and evaluation focus on the mentoring mechanism, particularly the role and responsibilities of the supervisor in creating an effective and engaging mentoring process. Monitoring and evaluation efforts are also conducted to ensure the effectiveness of the resources available to students and supervisors.
Within the study program, all quality assurance activities are carried out by the Quality Assurance Group (GPM). This group is primarily responsible for coordinating the entire QA cycle throughout the semester. Structurally, the GPM coordinates with the Quality Assurance Unit (SPM) at the faculty level and the Quality Assurance Agency (BPM) at the university level, which is responsible for the implementation and development of the QA framework.
At the study program level, the QA cycle includes various activities, such as:
This audit was conducted in 10 main areas, namely:
In addition, the university also conducts performance audits of all institutional support systems with a focus on: performance levels, business processes, regulatory compliance, and standard operating procedures.
One of the keys to successful implementation of the QA framework is the effectiveness of student evaluations. In AIMS, students are actively involved in several evaluation stages, as follows:
Teaching Evaluation:
Teaching evaluations are conducted at the end of each semester, with students completing evaluation questionnaires for each course they take. The evaluations cover aspects of course content, classroom delivery, instructor performance, and transparency in assessment.
Evaluation of Academic Guidance and Thesis Guidance
This survey was conducted to identify students' perceptions of the academic guidance and final assignment or thesis guidance process.
Student Needs and Expectations Survey
This survey aims to identify the needs and expectations of new UNAIR students in terms of learning aspects, student activities, and services provided both on and off campus.
Student Learning Experience Survey:
This survey is conducted before students attend graduation ceremonies. Its purpose is to obtain student assessments of their program of study. The survey also asks students to rate various services during their studies, including the quality and access to housing, the library, inter-campus transportation, career and personal development services, and other services.
Improvement opportunities identified from the survey are incorporated into the operational planning cycle for the following semester/year at the study program, faculty, and unit levels responsible for the institution's support systems. Internal audit mechanisms for performance and processes at these various levels will ensure that the steps taken are being implemented routinely and that any improvement opportunities identified through the survey are being effectively addressed.
Based on the AIMS evaluation framework, faculty members play a crucial role in evaluating the curriculum, learning process, engagement in learning, and leadership at the faculty, department, and program levels. This evaluation includes:
Lecturer Evaluation of Curriculum Content and Learning Processes:
This evaluation is conducted by lecturers throughout the semester, and the results are discussed at regular end-of-semester meetings at the study program level. Through these meetings, program directors and lecturers agree on improvements that need to be made to enhance the quality and relevance of learning content, while also enhancing the student learning experience.
Engagement and Satisfaction Survey:
This survey aims to assess UNAIR as an organization in providing opportunities for lecturers and educational staff for career and personal development. It also measures the level of satisfaction and engagement of lecturers and educational staff at UNAIR.
Leadership Survey:
This survey aims to improve the management performance of study programs, departments, and faculties. Lecturers were asked to provide their perceptions of the performance of program directors, department heads, and faculty deans across various aspects, including vision and strategy, teaching processes, research, community service, transformational leadership, management efficiency, and interpersonal skills.
During the COVID-19 pandemic, online surveys were also conducted to assess and monitor the effectiveness of the learning process, given that all learning activities were conducted online through the HEBAT e-learning platform and other online platforms. The results indicated that the learning process in the study program experienced no significant obstacles in achieving learning objectives.
Improvement opportunities identified from the survey are incorporated into the operational planning cycle for the following semester/year at the study program, faculty, and unit levels responsible for the institution's support systems. Internal audit mechanisms for performance and processes at these various levels will ensure that the steps taken are being implemented routinely and that any improvement opportunities identified through the survey are being effectively addressed.
External stakeholders play a critical role in the curriculum design and development process, particularly in identifying learning outcomes (ELOs), content, and curriculum structure. Input, evaluation, and suggestions from alumni and employers are conveyed through various channels, including:
Direct Communication:
Alumni and employers are invited to discuss the program in regular meetings with faculty, department, and program leaders. These activities include annual events, focus group discussions (FGDs), and various other gatherings.
The Tracer Study
invites alumni and employers to complete an electronic questionnaire (e-questionnaire). This survey provides valuable information not only on alumni job profiles but also feedback on critical skills needed in today's industry. This activity is implemented by the Directorate of Career Development, Business Incubation, Entrepreneurship, and Alumni, as well as SPM.
As part of the national higher education system, UNAIR complies with applicable accreditation and standardization regulations. BAN-PT is an independent national institution responsible for the accreditation process at the study program and institutional levels. All undergraduate and master's programs at the Faculty of Economics and Business (FEB) have been accredited and are in the A. At the institutional level, Universitas Airlangga accreditation A.
In addition to national accreditation, Universitas Airlangga encourages faculties to obtain accreditation from international institutions. This international accreditation target has been established as a key performance indicator in the Strategic Performance Management System (SPMS).