Quality Assurance Profile - Faculty of Economics and Business, Universitas Airlangga

Quality assurance

Quality assurance and quality development of content, processes, and results.

Unair realizes the importance of a strong academic quality assurance system (QA) to show how quality is guaranteed in academic activities and all related activities. The purpose of implementing this system is to ensure that all academic activities can be monitored and evaluated effectively and efficiently and meet academic standards. In addition, this system will provide input to improve the quality and experience of students, both in terms of internal and external requirements. This system also provides a mechanism for a comprehensive review and encourages the best practices in all study programs. Therefore, this system includes internal and external evaluations, evaluations of teaching staff and FEB management, as well as evaluating students, alumni, and employers.

Strategy, the QA UNAIR system aims to:

Ensure that the education process and the results consistently meet the requirements and comply with the law and regulations, both in terms of quality and professionalism.
Increasing the satisfaction of stakeholders through the application of effective quality management systems, including continuous improvement throughout the process.
Maintain consistency in the research and community service process in order to achieve the vision and mission that has been set.

To ensure the effectiveness of the QA system at all levels of the organization, UNAIR established a QA governance framework called AIMS . AIMS regulates the scope of quality assurance in each organizational unit, mechanism, and authority that regulates it. At the study program level, the QA system is specifically directed to ensure that academic content is always updated in accordance with the latest developments in their fields, provides opportunities for improvement in the learning process, and monitoring and maintaining student performance data.

In the process of preparing the students' thesis or final project, monitoring and evaluation is focused on the mentoring mechanism, especially the role and responsibility of the supervisor in creating an effective and interesting mentoring process. Monitoring and evaluation efforts are also carried out to ensure the effectiveness of available resources for students and supervisors.

In the study program, all quality assurance activities are carried out by the Quality Assurance Cluster (GPM) . This group has the main responsibility to coordinate the entire QA cycle for one semester. Structurally, GPM coordinates with the Quality Assurance Unit (SPM) at the faculty level and the Quality Assurance Agency (BPM) at the university level , which is responsible for the implementation and development of the QA framework.

At the study program level, the QA cycle includes various activities, such as:

Compile a self -evaluation report online.
Conduct an internal quality audit to assess the compliance of study programs on quality standards and supporting evidence.

This audit is carried out in 10 main fields, namely:

Vision and mission
Governance
Student
Human Resources
Finance, facilities and infrastructure
Education
Study
Community service
Performance level
Risk management

In addition, the university also conducts a performance audit of all institutional support systems with a focus on: the level of performance, business processes, compliance with regulations, and standard operational procedures.

Evaluation by students

One of the keys to the successful implementation of the QA framework is the effectiveness of evaluations carried out by students. In AIMS, students are actively involved in the following evaluation stages as follows:

Teaching Evaluation
Teaching evaluation is carried out at the end of each semester, where students fill in the evaluation questionnaire for each course they take. Evaluation includes aspects of course content, how to deliver in class, lecturer performance in teaching, and transparency in assessment.
Evaluation of academic guidance and guidance of the thesis
of the survey is carried out to identify student perceptions of the academic guidance process and final project guidance or thesis.
Survey The needs and expectations of
this survey student aims to identify the needs and expectations of new UNAIR students in terms of learning aspects, student activities, and services provided both on and off campus.
Student Learning Experience Survey
This survey was conducted before students attend the graduation ceremony. The aim is to obtain student assessment of the study program they live. This survey also asked students to assess various services during their study period, including the quality and access to dormitories, libraries, inter-campus transportation, career and personal development services, and other services.

Improvement opportunities obtained from the survey results are part of the following semester/year operational planning cycle at the level of study programs, faculties, and units responsible for the institutional support system. Internal audit mechanisms for performance and processes at various levels will ascertain whether the steps taken have been carried out routinely and whether any improvement opportunities identified through surveys have been followed up effectively.

Evaluation by lecturers

Based on the AIMS evaluation framework, lecturers have an important role in evaluating the curriculum, learning processes, involvement in learning, and leadership at the faculty, departmental level, and study programs. The evaluation includes:

Lecturer Evaluation of Curriculum Content and Learning Process
This evaluation is carried out by the lecturer during the semester, and the results are discussed in routine semester meetings at the study program level. Through this meeting, the Program Director and lecturers agreed on improvements that must be made to improve the quality and relevance of learning content, as well as improving student learning experiences.
Survey of involvement and satisfaction
This survey aims to assess Unair as an organization in providing opportunities for lecturers and education personnel for career development and self -development. In addition, this survey also measures the level of satisfaction and involvement of lecturers and education personnel at Airlangga University.
Leadership Survey
This survey aims to improve the management of the management program, department and faculty. Lecturers are asked to provide their perception of the performance of the Program Director, Head of Department, and Dean of the Faculty in various aspects, including vision and strategy, teaching process, research, community service, transformational leadership, management efficiency, and interpersonal skills.

During Pandemi Covid-19, online surveys were also conducted to assess and control the effectiveness of the learning process, bearing in mind that all learning activities were carried out online through a great e-learning platform and other online platforms. The results show that the learning process in the study program has an insignificant obstacle in achieving learning goals.

External evaluation by alumni, employers and other third parties.

External stakeholders have an important role in the process of design and development of curriculum, especially in identifying learning achievements (ELO), content, and curriculum structure. Input, evaluation, and suggestions from alumni and employers are delivered in various ways, including:

Direct communication
alumni and employers are invited to discuss in routine meetings with the leaders of the faculty, departments and study programs. This activity includes annual events, directed group discussions (FGD), and various other meetings.
Tracer Study
Alumni and Employers are invited to fill in the electronic questionnaire (e-questionnaire). This survey provides important information not only related to alumni work profiles but also feedback about the critical skills needed in the current industrial conditions. This activity was carried out by the Directorate of Career Development, Business Incubation, Entrepreneurship, and Alumni, and SPM.

As part of the National Higher Higher Education System, UNAIR complies with the applicable accreditation and standardization regulations. BAN-PT is a national independent institution responsible for the accreditation process at the level of study programs and institutions. All undergraduate and master study programs in the Faculty of Economics and Business (FEB) have been accredited and included in the category a . At the institutional level, Universitas Airlangga has also received accreditation a .

In addition to national accreditation, Universitas Airlangga encourages faculties to get accreditation from international institutions. This international accreditation target has been designated as the main performance indicator in the Strategic Performance Management System ( SPMS ).