Title: Pengaruh Kualitas Layanan Terhadap NIlai Pelayanna Dan Loyalitas Nasabah Pada Bank Pembangunan Daerah Bali Cabang Singaraja
Authors: I Ketut Suwarna
Item Type : Thesis (Thesis)
Affiliations: Program Studi Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Airlangga Surabaya, Indonesia
Publisher: Universitas Airlangga
Abstract
The phenomena of low service quality, service value and customer loyalty at Bank Pembangunan Daerah Bali, Singaraja Branch are problems thet need early solution cause they are keys to determine the success of banking industry of achieving the aims had facing the harder competition.
Keywords: service quality, service value
Sources: http://repository.unair.ac.id/84387/
