Operations and Process Management

This course discusses the basic concepts of operations and process management, as well as the support of operations and process management in organizational strategies, both manufacturing and service organizations. The operations management material begins with a discussion of the role of operations strategy in achieving competitive advantage, followed by cases that provide understanding on, Project Management, Strategic Capacity Management, Manufacturing Processes, Facility Layout, Six Sigma quality, Statistical Quality Control, Lean and Sustainable Supply Chain Logistics, Distribution, and Transportation, Global Sourcing and Procurement, Enterprise Resource Planning, Sales and Operations Planning, Forecasting, Workcenter Scheduling, Inventory Management, Material Requirement Planning, Health Care, Operations Consulting.