Organizational Performance Measurement and Management

Course unit title

Organizational Performance Measurement and Management

Course unit code

MNG 612

Type of course unit (compulsory, optional)

Compulsory

Level of course unit (according to

EQF: first cycle Bachelor, second cycle Master)

Second Cycle

Year of study when the course unit is delivered

(if applicable)

Semester/trimester when the course unit is delivered

3rd semester

Number of ECTS credits allocated

4.8

Name of lecturer(s)

1. Dr. Indrianawati Usman
2. Dr. Sri Hartini

Learning outcomes of the course unit

1. Students are able to relate scientific phenomena and concepts. Performance measurement for profit and non-profit organizations
2. Students compile ideas, thoughts, and scientific arguments responsibly and based on academic ethics, and communicate well about the science of performance measurement, both in the form of articles and practical issues in the field of organizational management.
3. Students are able to criticize practical phenomena that occur regarding issues in measuring organizational performance

Mode of delivery (face-to-face, distance learning)

Distance Learning (current status due to COVID-19 pandemic)

Prerequisites and co-requisites (if applicable)

-

Course content

Topic 1

• Introduction to Performance  Measurement and Management

Topic 2

• Strategy Map

Topic 3

• Operation Performance Management Processes

Topic 4

• Customer Performance Management Processes

Topic 5

• Innovation, Regulatory and Social Performance Mgt. Processes

Topic 6

• Aligning Intangible Assets to Enterprise Strategy

Topic 7

• Measuring and Managing Human capital readiness

Topic 8

• Measuring and Managing Information Capital Readiness

Topic 9

• Measuring and Managing Organization Capital Readiness

Topic 10

• Public Sector Organization & Non-Profit Organization

Topic 11

• Topic Presentation 1

Topic 12

• Performance Management At Digital Era

Topic 13

• Performance Based Pay

Topic 14

• Project Presentation II

Recommended or required

reading and other learning resources/tools

Kaplan, R. S., & Norton, D. P. (2004). The strategy map: guide to aligning intangible assets. Strategy & leadership.

Planned learning activities and teaching methods

1. Material Summary and Case Analysis Tasks
   

   This method aims to measure how students examine, summarize and conclude logically based on relevant performance measurement theories and conduct case study analysis to provide recommendations for solutions to the problems described in the case well.

2. Group Presentation
   This method is intended to measure students' ability to present and communicate group thoughts on the essence of the concepts that have been concluded and the results of case analysis and present proposed solutions orally and in writing through presentations.

3. Midterm Examination
   This method aims to measure an individual's understanding of a given topic and communicate ideas in writing.
   
   
4. Final Examination
   This method aims to measure an individual's understanding of a given topic and communicate ideas in writing

Language of instruction

Bahasa Indonesia

Assessment methods and criteria

1. Material Summary
   
   • Understanding of summarized lecture material
   • Important information on lecture material is well identified
   • Accuracy in sequencing lecture material in writing
   • A summary report of lecture material is presented with an attractive appearance
   • The language used must use good and correct Indonesian, the language used is not the result of the translation of certain applications or software, such as Google Translate.
   • A summary report of lecture material is presented in easy-to-understand sentences
2. Case Analysis Tasks
   
   • Understanding of the analyzed case material
   • Important information on the case is well identified
   • Accuracy in tracing arguments in writing
   • Case questions are answered with strong arguments
   • The answer to the question shows the effort to dig up additional information with good analytical skills
   • Case questions are answered based on relevant theories
   • Case analysis reports are presented with an attractive appearance
   • The language used must use good and correct Indonesian, the language used is not the result of the translation of certain applications or software, such as Google Translate.
   • Case analysis reports are presented in easy-to-understand sentences
   • Cases are analyzed using additional references other than compulsory college books
3. Group Presentation
   
   • Power Point information is presented clearly and systematically
   • Good presentation design and easy to read
   • Information conveyed in a clear audible voice
   • Fluent presentation, not just reading the slides
   • The duration of the presentation does not exceed the set time
   • The information presented is relevant to the topic discussed
   • The information presented is important/interesting to be discussed
   • The presentation shows the team’s preparation
   • The presentation closes with a concise and clear conclusion
   • Overall, the presentation team delivered a presentation that attracted of the audience
4. Midterm Examination
   Clarity and accuracy of answers, ability to elaborate concepts
   
   
5. Final Examination
   Clarity and accuracy of answers, ability to elaborate concepts