Operations and Process Management: Theory and Application Course unit title Operations and Process Management: Theory and Application Course unit code MNO601 Type of course unit (compulsory, optional) Compulsory Level of course unit (according to EQF: first cycle Bachelor, second cycle Master) Level 7 – Second Cycle Degree (Master) Year of study when the course unit is delivered (if applicable) - Semester/trimester when the course unit is delivered 1 Number of ECTS credits allocated 4.8 Name of lecturer(s) Dr. Yetty Dwi Lestari, SE., MT. Dr. Rumajji, SE., MSi. Prof. Soeparno Learning outcomes of the course unit Graduate Learning Outcomes Attitude Faith to God Almighty and a religious attitude Upholding humanity in carrying out duties based on religion, morals, and ethics Contributing in improving the life quality of society, nation, state, and the advance of civilization based on Pancasila Playing a role as a proud citizen, who have a great deal of nationalism and a sense of responsibility to the country and nation Appreciating the diversity of culture, perspective, religion, belief, as well as the opinion or original finding of others Cooperating, having social sensitivity and concerning on society and the environment Obeying the law and being discipline in social life Internalizing academic values, norms, and ethics Demonstrating responsible attitude in their areas of expertise independently Internalizing independence, struggle, and entrepreneurship General Skill Being able to develop logical, critical, systematic, and creative thinking through scientific research, creation of design or work of art in the field of science and technology. Students are expected to implement humanities values according to their field of expertise, organize scientific concept and study result. It is also based on rules, procedures, and scientific research ethics in the form of thesis and articles in accredited journals both national and international recognition Being able to carry out academic validation or study according to their field of expertise for solving problems of related communities or industries Being able to organize ideas, thoughts, and scientific arguments responsibly according to academic ethics, as well as communicate them to the academic and wider community through media Being able to identify the scientific field as the object of research and put it into the research map that is developed through an interdisciplinary or multidisciplinary approach Being able to make decisions for solving science and technology development problems by reminding attentive and applying humanities values based on analytical or experimental studies of information and data Being able to manage, develop and maintain amity with colleagues, peers and wider research community Being able to increase learning capacity independently Being able to archive, save, secure, and rediscover research data in order to ensure validity and prevent plagiarism Specific Skill Being able to apply analytical tools related to existing business problems Being able to integrate multidisciplinary knowledge to solve business problems Having comprehension global perspective Being able to build, develop, and maintain business organizations in order to be flexible, transformative, and proactive-adaptive to the shift of business environment Knowledge Students are able to identify theories, concepts, and basic practices of management and business Students are expected to understand current management and business principles and issues Course Learning Outcomes After completing the course, students are expected to: Be able to elaborate the concepts of operations and supply chain management Be able to apply methods in operations and supply chain management appropriately Be able to review case studies in operations and supply chain management Be able to arrange operational improvement proposal for both manufacturing and services Mode of delivery (face-to-face, distance learning) Distance Learning (current status due to COVID-19 pandemic) Prerequisites and co-requisites (if applicable) - Course content Topic 1 – Operations Management Concept The introduction of operations management Definition of operations management The differences of manufacturing and services Operations management decisions Current operations management environment Topic 2 – Operations Strategy and Competitiveness The role of operations strategy Operations strategy Strategic role of technology Productivity Case study: The Tao & Timbuk Topic 3 – Project Management and Strategic Capacity Management Project management Strategic capacity management Case study: Shouldis Hospital Topic 4 – Manufacturing Processes & Facility Layout Manufacturing processes Facility layout Case study: Circuits Board Fabricator Topic 5 – Waiting Line Analysis and Simulation Service processes Waiting line analysis and simulation Case study: Pizza USA Topic 6 – Six Sigma Quality & Statistical Quality Control Six Sigma quality Statistical quality control Case study: Tesla’s Quality Control Topic 7 – Case Study / Latest Journal on Designing Operations Topic 8 – Lean and Sustainable Supply Chain Logistics, Distribution, and Transportation Lean and sustainable supply chain Logistics, distribution, and transportation Case: Pro fishing boats Topic 9 – Global Sourcing and Procurement Global sourcing and procurement Case: Grainger, Reengineering the China/U.S Supply Chain Topic 10 – Enterprise Resource Planning Sales and Operations Planning Enterprise resource planning Sales and operations planning Case: Bradford Manufacturing Topic 11 – Forecasting & Work Center Scheduling Forecasting Work center scheduling Case study: Hospitals Topic 12 – Inventory Management & Material Requirement Planning Inventory management Material requirement planning Case study: Brunswick motor Topic 13 – Health Care & Operations Consulting Health care Operations consulting Topic 14 – Case Study / Latest Journal on Designing Operations Recommended or required reading and other learning resources/tools Required Readings: Chase, R. B., Shankar, R., & Jacobs, F. R. (2018). Operations and Supply Chain Management, 15e (SIE). McGraw-Hill Education. Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2016). Operations management: Processes and supply chains. Upper Saddle River, New Jersey: Pearson. Additional Reference: Heizer, J., Render, B., & Munson, C. (2017). Principles of Operations Management: Sustainability and Supply Chain Management (Global editon). Pearson.and management. Kogan Page Publishers. Jacobs, F. R., & Chase, R. B., (2019). Operations and Supply Chain Management, the Core. New York, NY: McGraw-Hill/Irwin. Planned learning activities and teaching methods This course uses a pedagogical learning approach that appreciates interactive teaching and learning activities. Teaching method is conducted online with a combination of classical lectures (with many types of teaching material including videos), group presentations, and interactive discussions. The purpose of using various learning methods is to encourage the students’ contribution in learning process through structured classroom activities. Student groups are required to submit and present a summary and review of class materials and case studies each week. Students MUST actively participate in the discussion session during the class. Language of instruction Bahasa Indonesia Assessment methods and criteria Assessment Methods Method Description Competency Reference Expected Behaviour Group assignment (material presentation) Students are expected to be able to elaborate the materials discussed appropriately and clearly P1, P4, KK1, KK2, KK5, KK6, KU1, KU6, KU7, S2, S3, S4, S5, S6, S7, S9, S10 A Group of 3 students is required to prepare power point presentation and present it correctly and clearly. Criteria: All group members prepare and present the material The presentation of materials is done clearly Group assignment (material review) Students are expected to be able to define the materials discussed based on independent study P1, P4, KU1, KU6, KU7, KU8, KK1, KK2, KK5, KK6S2, S3, S4, S5, S6, S7, S9, S10 Student groups have to read and review the materials that will be discussed Criteria: Clarity of review material Individual Participation This assessment method is intended to examine students' understanding of the material discussed and students' communication skills in conveying their ideas and opinions P1, KU1, KU2, KU3, KU4, KU4, KU7, KK1, KK2, KK5, KK6, S1, S2, S3, S4, S5 Students need to push themselves to be actively involved in discussion session Criteria: Frequency of students conveying relevant opinions Midterm Exam Students are required to attend the exam as scheduled. The exam material includes meeting material of week 1-5, aims to assess students’ mastery of the course material P1, KU2, KU3, KU4, KU5, KK5, KK6, S1, S2, S4, S7, S8, S9, S10 Students are well prepared to take written exams independently Criteria: Accuracy and clarity of answers Final Exam Students are required to attend the exam as scheduled. The exam material includes meeting material of week 8-12, aims to assess students’ mastery of the course material P1, KU2, KU3, KU4, KU5, KK5, KK6, S1, S2, S4, S7, S8, S9, S10 Students are well prepared to take written exams independently Criteria: Accuracy and clarity of answers Assessment Criteria (Presentation) No Grading Aspect Evaluation Result 1 Information on Powerpoint presentation is delivered clearly and systematically Yes No 2 Information is delivered in easy-to-understand words Yes No 3 Information is delivered with a strong and clear voice Yes No 4 The duration of the presentation does not overtime Yes No 5 Delivered information is relevant with the discussed topic Yes No 6 Delivered information is important/interesting to be discussed Yes No 7 Presentation is well prepared Yes No 8 Presentation is equipped with illustrations in order to make it easier to understand Yes No 9 Presentation is concluded with concise and clear statements Yes No 10 The grup delivers engaging presentation that take courage of the audience Yes No Assessment Criteria (Material Review) No Grading Aspect Evaluation Result 1 Review is delivered clearly and systematically Yes No 2 Review is delivered in easy-to-understand words Yes No 3 Review is relevant with the discussed topic Yes No 4 Review represents a well prepared group Yes No 5 Providing illustrations that make it easier to understand Yes No