Title: THE INFLUENCE OF JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) WHICH IS MODERATE BY THE ORGANIZATIONAL COMMITMENT OF EMPLOYEE COLLECTION AND RECOVERY UNIT (CRU) STANDARD CHARTERED BANK SURABAYA
Author: MEYLIA ELIZABETH RANU
Affiliations : Master of Management Science Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia
Publisher: Universitas Airlangga
Abstract
Job satisfaction is one of the factors that supports increased Organizational Citizenship Behavior (OCB) of employees in the company. Good employees (good citizens) tend to display OCB, so they can be called good members. It is important for organizations to be able to form 'good citizens' who demonstrate OCB within their company. With OCB shown by employees, the company will benefit because employees will work optimally for the company's success. To further increase OCB, this research includes organizational commitment. This research uses multiple regression analysis tools with residual tests to determine the effect of job satisfaction on OCB which is moderated by organizational commitment. This research uses a census method, where the total number of members of the population, namely permanent employees of the Collection and Recovery Unit (CRU) at Standard Chartered Bank Surabaya, totaling 35 people, are all used as respondents. Based on the results of the processed data, it is explained that the variable job satisfaction with OCB has a coefficient value for the job satisfaction parameter of 0.294. After there is organizational commitment, the influence of job satisfaction on OCB increases to 0.480, which means that if job satisfaction increases, OCB will increase by 48.0%. The role of organizational commitment is able to increase job satisfaction with OCB by 18.6%. This proves that the organizational commitment variable is a moderating variable that strengthens the influence of job satisfaction on OCB.
Keywords: Job satisfaction, Organizational Citizenship Behavior (OCB), organizational commitment
