Title: THE EFFECT OF JOB DEMAND & JOB RESOURCE ON BURNOUT MEDIATED BY WORK ENGAGEMENT AND MODERATION OF WORKING PERIOD ON NURSES IN GOVERNMENT-OWNED NURSING HOMES IN SURABAYA CITY
Authors: MERI JUWITA SARI
Item Type: Thesis (Thesis)
Affiliations: Master of Management Science Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia
Publisher: Universitas Airlangga
Abstract
Nurses are professional workers who are directly involved in services or human services. Working in this field requires nurses to provide attention, service, assistance, and support to patients. If there is an imbalance between the amount of work and resource support, workers can experience emotional tension that leads to stress. Nurses who experience stress may not be able to perform effectively and efficiently because their physical and cognitive abilities are reduced due to uncontrolled stress which then becomes burnout. The purpose of this study was to examine the effect of job demand and job resources on burnout mediated by work engagement and to see how strongly work period affects job demand and job resources on burnout in nursing home nurses. This study focused on government-owned nursing homes in the city of Surabaya, which totaled 2 places. This study used a sample of 49 nurses with both permanent and non-permanent nurse status. The analysis technique used was Partial Least Square (PLS). The results of this study stated that (1) job demand has a positive effect on burnout. (2) job resources have a negative effect on burnout. (3) job resources have a positive effect on work engagement. (4) job demand has no effect on work engagement. (5) Work engagement has a negative effect on burnout. (6) Work engagement mediates the relationship between job resources and burnout. (7) Work period moderates the relationship between job demand and burnout. (8) Work period has no effect on the relationship between job resources and burnout. These results are expected to provide input to the Surabaya city government-owned nursing homes regarding the factors causing burnout so that the organization can anticipate and know what actions to take for nurses if they experience burnout so that nurses can provide the best service to the elderly.
Keywords: Job Demand, Job Resource, Burnout, Work Engagement, Length of Service, Nurses
Sources: http://repository.unair.ac.id/64899/