Title: THE MEDIATION EFFECT OF WORK STRESS ON WORKLOAD, WORKING CONDITIONS AND ACCOUNTS RECEIVABLE COLLECTION PERFORMANCE

Author: ADINCHA AYUVISDA SULISTIYONO

Affiliations : Master of Accounting Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga

Abstract

This study aims to prove the mediating effect of work stress on workload, working conditions, and receivables collection performance. This type of research is quantitative descriptive using an explanatory approach. Sampling was conducted at Bank Mandiri CCR Surabaya and the sample size was 121 people from a total population of 157 people. The data analysis technique used path analysis. The test results showed that the hypothesis was accepted with the results being able to mediate. This means that a high workload causes work stress to increase and has an impact on decreasing receivables collection performance, while a good work environment causes work stress to decrease and has an impact on increasing receivables collection performance

Keywords: Loan Collection Performance, Work Conditions, Workload, Work Stress.

Sources: http://repository.unair.ac.id/80382/