Title: BUSINESS PROCESS REENGINEERING AND THE ROLE OF INFORMATION TECHNOLOGY IN THE GOODS AND SERVICES PROCUREMENT SYSTEM TO IMPROVE EFFICIENCY AT PT PERKEBUNAN NUSANTARA XI (PERSERO)

Authors: Gurit Mahendra Sunarno

Item Type : Thesis (Thesis)

Affiliations: Master of Management Science Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga

Abstract

Global competition in today's business world demands companies to have a competitive advantage over their competitors. One effort to create competitive advantage is through increasing efficiency, effectiveness, and customer satisfaction. Improving process efficiency and effectiveness can be done through reengineering business processes that are deemed inefficient and ineffective. Through business process reengineering, processes that are considered non-value added are eliminated and improved. Procurement, as one of the company's business processes, plays a crucial role in creating efficiency and effectiveness because 80% of production costs are obtained from this process, so it is currently a primary focus of companies in increasing competitive advantage. Business process reengineering is a step to radically redesign business processes to significantly improve the company's performance indicators. The performance indicators that are improved are speed, effectiveness, and cost efficiency. To achieve this goal, through the procurement process, processes that are considered non-value added need to be eliminated and improved through business process reengineering so that operational processes can run efficiently and effectively. Technology in business process reengineering plays a crucial role in business process reengineering as a supporter because of its ability to overcome the constraints of time, distance, and communication. By re-engineering business processes and utilizing the role of information technology, it is hoped that the procurement process can be carried out efficiently and effectively so that the company's competitive advantage can be achieved.

Keywords: Business Process Re-Engineering, Information Technology, Procurement Systems, Efficiency

Sources: http://repository.unair.ac.id/39005/