Title: THE EFFECT OF JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) MODERATED BY ORGANIZATIONAL COMMITMENT OF COLLECTION AND RECOVERY UNIT (CRU) EMPLOYEES OF STANDARD CHARTERED BANK SURABAYA
Author: MEYLIA ELIZABETH RANU
Affiliations : Master of Management Science Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia
Publisher: Universitas Airlangga
Abstract
Job satisfaction is one of the factors that supports the increase in Organizational Citizenship Behavior (OCB) of employees in a company. Good employees (good citizens) tend to display OCB, so they can be called good members. It is important for organizations to be able to form 'good citizens' who demonstrate OCB within their companies. With OCB demonstrated by employees, the company will benefit because employees will work optimally for the company's success. To further increase OCB, this study includes organizational commitment. This study uses multiple regression analysis tools with residual tests to determine the effect of job satisfaction on OCB, which is moderated by organizational commitment. This study uses a census method, where the total number of population members, namely permanent employees of the Collection and Recovery Unit (CRU) at Standard Chartered Bank Surabaya, totaling 35 people, all of whom were used as respondents. Based on the results of the processed data, it is explained that the variable of job satisfaction on OCB has a job satisfaction parameter coefficient value of 0.294. After organizational commitment was established, the effect of job satisfaction on OCB increased to 0.480, meaning that increased job satisfaction would increase OCB by 48.0%. The role of organizational commitment was able to increase job satisfaction on OCB by 18.6%. This proves that organizational commitment acts as a moderating variable that strengthens the influence of job satisfaction on OCB.
Keywords: Job satisfaction, Organizational Citizenship Behavior (OCB), organizational commitment