Title: The Influence of Communication Climate and Communication Satisfaction on Knowledge Sharing Through Affective Commitment at PT PLN (Persero) East Java Distribution Service Area and Kediri Network

Authors: Sofia Suryariana

Item Type : Thesis (Thesis)

Affiliations: Master of Management Science Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga

Abstract

Knowledge sharing is the activity of sharing knowledge, experiences, and ideas owned by and between employees. Knowledge has become a necessity for companies and employees to achieve company goals. Therefore, to improve employee knowledge sharing, a high affective commitment is needed with employees involved in achieving company goals. To achieve employee affective commitment, communication climate and communication satisfaction are needed. The purpose of this study is to analyze the effect of communication climate and communication satisfaction on knowledge sharing through affective commitment. The sample of this study was employees of PT. PLN (Persero) Kediri Area. Using the help of the smartpls 2 program, the results of the study found that communication climate has a significant effect on knowledge sharing through affective commitment, while communication climate has no significant effect on knowledge sharing. Communication satisfaction has a significant effect on knowledge sharing without going through affective commitment. The R-square results show that affective commitment is influenced by communication climate and communication satisfaction by 19.4% while 80.6% is influenced by other variables. Knowledge sharing is influenced by communication climate, communication satisfaction, and affective commitment by 34.4%, while 65.6% is influenced by other variables.

Keywords: communication climate, communication satisfaction, affective commitment, knowledge sharing

Sources : http://repository.unair.ac.id/39639/