Title: DIAGNOSIS OF CHANGES IN PUBLIC ACCOUNTING FIRM "ABC" USING THE BURKE LITWIN MODEL

Authors: Muhammad Alwi

Item Type : Thesis (Thesis)

Affiliations: Master of Management Science Study Program, Faculty of Economics and Business, Universitas Airlangga , Surabaya, Indonesia

Publisher: Universitas Airlangga

Abstract

The ASEAN-China Free Trade Area (ACFTA), which will be implemented starting in 2015, places many demands on organizations in Indonesia to become more competitive. The free flow of goods and services between ASEAN countries and China without tariff and non-tariff barriers will force competition to become fiercer. Public Accounting Firm (KAP) "ABC" as a provider of financial services will also be affected by this change, therefore, KAP ABC continues to make changes in various aspects of the organization to strengthen its position even when open competition is inaugurated. This study describes the change process that occurred at KAP ABC related to the changes made in preparing for ACFTA in 2015 with 12 key elements of change diagnosis from the Burke Litwin Model. These key elements are external environment, mission and strategy, leadership, organization culture, structure, management practice, systems (policies and procedures), work unit climate, task requirements and individual skills/abilities, motivation, individual needs and values, individual and organizational performance. This study uses a qualitative research method with an explanatory research type in the form of a holistic single case study at KAP ABC with data collection through interviews, observations, and internal documents. This study concluded that changes had been made by KAP ABC long before the ACFTA was implemented, with the internalization of the organizational vision into the organizational culture based on the instilled organizational values. There has been much progress from the change efforts that have been made, but the organization has not yet measured the changes made, both individually and the organization as a whole. This study concludes that factors that support change must be continuously maintained and factors that hinder change must be continuously anticipated so that change occurs effectively and efficiently.

Keywords: Organizational Change, Change Diagnosis, Burke Litwin Model.

Sources: http://repository.unair.ac.id/39042/