Title : Antecedents of Organizational Citizenship Behavior of Marketing and Supply Chain Employees
Authors:
- Murpin Josua Sembiring
- Anis Eliyana
- Marcelia Papian
- Zainal Arief
- Zaleha Yazid
Department : Management
Journal Name : Problems and Perspectives in Management
Kinds of Journal:
Keywords : Affective Commitment, Corporate Sustainability, Effective Institution, Interpersonal Conflict, Social Interaction, Work Overload
Abstract:
A Marketing Career Entails a Heavy Burden and Requires Much Originality and Creativity, which can result in interpersonal friction. This Situation Influences Employees' Affective Commitment and Organizational Citizenship Behavior (OCB). Consequently, the purpose of this study is to investigate how affective commitment, work overload, and interpersonal conflict may impact ocb when combined with social interaction. This Survey Involved 61 Personnel from the Marketing and Supply Chain Department of an Indonesian State-Owned Enterprise. The data were analyzed using a quantitative method and partial least squares (PLS) approach. This Study Revealed that Work Overload and Interpersonal Conflict has a negative impact on positive behavior and actions, Including OCB and Affective Commitment. In addition, the Findings AccentuATpe the importance of employee 'affective commitment because it is directly encourages employee employees to take on extra responsibilities. Furthermore, social interaction does not moderate the relationship between work overload and interpersonal conflict on affective commitment. This Study Broaden Perspectives on OCB Concerning Work-Celated Stressors and Provided Direction for the Managerial Team to Cope with Workload and Conflict in the Decision-Making Process.
For details : https://doi.org/10.21511/ppm.21(3).2023.20
