(FEB NEWS) This time, the certified internship was carried out by practitioners at PT Bank Rakyat Indonesia (Persero) Tbk. Bank Rakyat Indonesia (BRI) is one of the largest government-owned banks in Indonesia. BRI has been operating for 120 years and has excellent service and millions of customer transactions which are managed through service facilities spread widely throughout Indonesia. This certified internship aims to give interns a direct overview of the world of work and have the opportunity to implement the knowledge that interns have gained in lectures to be put into practice visually during the internship process. While carrying out internship activities, participants are expected to gain a lot of new knowledge that will be useful in facing the world of work.
Like Romano Krisna Nugraha - Accounting, and two other friends from FEB UNAIR (Elmo - Management and Firda Management) are practitioners placed at the BRI Kertajaya Branch Office located in Surabaya. The internship implementation method is carried out offline or work from the office. Internship activities at BRI KC Kertajaya will be carried out from 14 November 2022 to 31 January 2023. BRI KC Kertajaya working hours start at 07:15 – 16:30 WIB. Accumulatively, BRI KC Kertajaya took 9 hours 15 minutes. The internship routine is made rolling across all functional lines of BRI KC Kertajaya consisting of:
1. Service operational sub-functions which include HR Logistics IT, customer service, tellers, funds & services, credit administration.
2. The retail marketing function includes Consumer RM and SME RM.
3. Micro business functions which include PAU.
In summary, what Romano Krisna did as a practitioner during his internship included:
• Working out payroll salary credits from customer companies.
• Directly offering Business Cards / Credit Cards that have an MOU and collaboration between BRI and INI (Indonesian Notary Association) which are free of annual fees every year.
• Study the Letter of Credit from an export import transaction.
• Prospecting customers by offering several shops or businesses to use EDC (Electronic Data Capture) from BRI.
• Know the theory (Know Your Customer) of KYC in conducting marketing prospects to turn BRI customers into permanent customers.
• Learn how to prospect customers using the canvasing method in offering QRIS barcode merchants to various customer criteria and places that support it.
• Make a report on the BPKB blocking letter for the vehicle that will be pledged by the customer to place collateral at BRI Kertajaya.
• Ensure supply chain and consumer goods customers have received the loans offered by BRI.
• Complete the tender document requirements as well as the results of checking that has been carried out at the location by the National Land Agency and Notary.
• Input BRI Spot data on customer data that took out collateral loans at BRI in that month and process it directly.
• Study cases that occur directly through customers at the customer service front line.
Figure 1. Practitioners learn to prospect customers by offering several shops or businesses to use EDC (Electronic Data Capture) from BRI.
Internship experience at PT Bank Rakyat Indonesia (Persero) Tbk. More than three months has become a valuable life experience because during this internship, Romano as a practitioner was able to broaden extraordinary insights that he had never learned in college. Romano and two other interns also received positive encouragement from the office environment ranging from mentors, bank employees to operational assistant managers so that they were able to push themselves beyond the limits of their previous competencies. Having the opportunity to network with all office employees is a very valuable benefit for practitioners. Intern participants are very grateful to be guided by a mentor who is willing to share their knowledge freely, give them confidence and encourage them to continue learning to expand their competencies.
Figure 2. Practitioners learn to make a report on a BPKB blocking letter for a vehicle that will be pledged by the customer to place collateral at BRI Kertajaya
Regarding insight, there is indeed a lot of new banking knowledge that was gained when participating in this internship, starting from learning bank business processes, learning strategies in the world of the banking Relationship Marketing (RM) profession, learning about the introduction of bank fund products and services, as well as other lessons learned. other. However, apart from these insights, this internship activity also provides an opportunity for participants to hone soft skills such as building well-directed communication and connections, overcoming problems that will arise in the world of work, building mental readiness to be ready for all situations and conditions that arise. there is, building good teamwork and readiness to be able to place oneself well in the work environment.
Figure 3. Practitioners are learning how to prospect customers using the canvasing method in offering QRIS barcode merchants to various customer criteria and places that support it
