Operations and Process Management: Theory and Application

Course unit title

Operations and Process Management: Theory and Application

Course unit code

MNO601

Type of course unit (compulsory, optional)

Compulsory

Level of course unit (according to EQF: first cycle Bachelor, second cycle Master)

Level 7 – Second Cycle Degree (Master)

Year of study when the course unit is delivered (if applicable)

-

Semester/trimester when the course unit is delivered

1

Number of ECTS credits allocated

4.8

Name of lecturer(s)

1. Dr. Yetty Dwi Lestari, SE., MT.
2. Dr. Rumajji, SE., MSi.
3. Prof. Soeparno

Learning outcomes of the course unit

Graduate Learning Outcomes

1. Attitude

1. Faith to God Almighty and a religious attitude
2. Upholding humanity in carrying out duties based on religion, morals, and ethics
3. Contributing in improving the life quality of society, nation, state, and the advance of civilization based on Pancasila
4. Playing a role as a proud citizen, who has a great deal of nationalism and a sense of responsibility to the country and nation
5.  Appreciating the diversity of culture, perspective, religion, belief, as well as the opinions or original findings of others
6. Cooperating, having social sensitivity and concerning society and the environment
7. Obeying the law and being discipline in social life
8. Internalizing academic values, norms, and ethics
9. Demonstrating responsible attitude in their areas of expertise independently
10. Internalizing independence, struggle, and entrepreneurship

1. General Skills

1. Being able to develop logical, critical, systematic, and creative thinking through scientific research, creation of design or work of art in the field of science and technology. Students are expected to implement humanities values ​​according to their field of expertise, organize scientific concepts and study results. It is also based on rules, procedures, and scientific research ethics in the form of theses and articles in accredited journals of both national and international recognition 
2. Being able to carry out academic validation or study according to their field of expertise for solving problems of related communities or industries 
3. Being able to organize ideas, thoughts, and scientific arguments responsibly according to academic ethics, as well as communicate them to the academic and wider community through media
4. Being able to identify the scientific field as the object of research and put it into the research map that is developed through an interdisciplinary or multidisciplinary approach
5. Being able to make decisions for solving science and technology development problems by reminding attention and applying humanities values ​​based on analytical or experimental studies of information and data
6. Being able to manage, develop and maintain community with colleagues, peers and wider research community
7. Being able to increase learning capacity independently
8. Being able to archive, save, secure, and rediscover research data in order to ensure validity and prevent plagiarism

1. Specific Skills

1. Be able to apply analytical tools related to existing business problems
2. Being able to integrate multidisciplinary knowledge to solve business problems
3. Having understanding global perspective
4. Being able to build, develop, and maintain business organizations in order to be flexible, transformative, and proactive-adaptive to the shift of business environment

1. Knowledge

1. Students are able to identify theories, concepts, and basic practices of management and business
2. Students are expected to understand current management and business principles and issues

Course Learning Outcomes

After completing the course, students are expected to:

1. Be able to elaborate the concepts of operations and supply chain management
2. Be able to apply methods in operations and supply chain management appropriately
3. Be able to review case studies in operations and supply chain management
4. Be able to arrange operational improvement proposals for both manufacturing and services

Mode of delivery (face-to-face, distance learning)

Distance Learning (current status due to COVID-19 pandemic)

Prerequisites and co-requisites (if applicable)

-

Course content

Topic 1 – Operations Management Concept

1. The introduction of operations management
2. Definition of operations management
3. The differences of manufacturing and services
4. Operations management decisions
5. Current operations management environment

Topic 2 – Operations Strategy and Competitiveness

1. The role of operations strategy
2. Operations strategy
3. Strategic role of technology
4. Productivity

Case study: The Tao & Timbuk

Topic 3 – Project Management and Strategic Capacity Management

1. Project management
2. Strategic capacity management

Case study: Shouldis Hospital

Topic 4 – Manufacturing Processes & Facility Layout

1. Manufacturing processes
2. Facility layout

Case study: Circuit Board Fabricator

Topic 5 – Waiting Line Analysis and Simulation

1. Service processes
2. Waiting line analysis and simulation

Case study: Pizza USA

Topic 6 – Six Sigma Quality & Statistical Quality Control

1. Six Sigma quality 
2. Statistical quality control

Case study: Tesla's Quality Control

Topic 7 – Case Study / Latest Journal on Designing Operations

Topic 8 – Lean and Sustainable Supply Chain Logistics, Distribution, and Transportation

1. Lean and sustainable supply chain
2. Logistics, distribution, and transportation 

Case: Pro fishing boats

Topic 9 – Global Sourcing and Procurement

1. Global sourcing and procurement

Case: Grainger, Reengineering the China/US Supply Chain

Topic 10 – Enterprise Resource Planning Sales and Operations Planning

1. Enterprise resource planning
2. Sales and operations planning

Case: Bradford Manufacturing

Topic 11 – Forecasting & Work Center Scheduling

1. Forecasting 
2. Work center scheduling

Case study: Hospitals

Topic 12 – Inventory Management & Material Requirement Planning

1. Inventory management 
2. Material requirements planning

Case study: Brunswick motors

Topic 13 – Health Care & Operations Consulting

1. Health care 
2. Operations consulting

Topic 14 – Case Study / Latest Journal on Designing Operations

Recommended or required reading and other learning resources/tools

Required Readings:

1. Chase, R.B., Shankar, R., & Jacobs, F.R. (2018). Operations and Supply Chain Management, 15e (SIE). McGraw-Hill Education.
2. Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2016). Operations management: Processes and supply chains. Upper Saddle River, New Jersey: Pearson.

Additional Reference:

1. Heizer, J., Render, B., & Munson, C. (2017). Principles of Operations Management: Sustainability and Supply Chain Management (Global editon). Pearson.and management. Kogan Page Publishers.
2. Jacobs, F.R., & Chase, R.B., (2019). Operations and Supply Chain Management, the Core. New York, NY: McGraw-Hill/Irwin. 

Planned learning activities and teaching methods

1. This course uses a pedagogical learning approach that appreciates interactive teaching and learning activities. Teaching method is conducted online with a combination of classical lectures (with many types of teaching material including videos), group presentations, and interactive discussions. The purpose of using various learning methods is to encourage the students' contribution in the learning process through structured classroom activities.
2. Student groups are required to submit and present a summary and review of class materials and case studies each week.
3. Students MUST actively participate in the discussion session during the class.

Language of instruction

Indonesian

Assessment methods and criteria

1. Assessment Methods

1. Assessment Criteria (Presentation)

1. Assessment Criteria (Material Review)