PENGARUH WORK OVERLOAD, ROLE CONFLICT DAN ROLE AMBIGUITY TERHADAP KINERJA KARYAWAN DENGAN DUKUNGAN SOSIAL SEBAGAI VARIABEL MODERASI PADA KARYAWAN PT. Y DI SURABAYA

DIANING KUMALARETNA
041524353004
Dosen Pembimbing
Dr. Praptini Yulianti, M.Si.

ABSTRACT

Every company must be able to provide good performance, including in the management of human resources. The role of HR is very important to achieve success in managing and managing human resources. This study aims to determine the level of job stress among employees producing a manufacturing company, to measure the level of employee performance, and test the effect of work stress namely Work Overload, Role Conflict and Role ambiguty on employee performance. Then this study examined the role of moderation from social support (from supervisors and coworkers) about the relationship above.
This research is a quantitative study using a questionnaire. Data was collected through a survey and filled by 50 production workers in a manufacturing company in Surabaya. The sampling method suitable for this study. PLS is used for statistical data analysis. The results showed a significant negative relationship between work overload and performance, a non-significant negative relationship between role conflict and performance, a significant negative relationship between role ambiguity and performance. Support from coworkers and superiors has a significant moderating effect on work overload and role ambiguity.
This research explains more concisely and clearly about the condition of employees. The results of the study can help companies to reduce the negative effects of work overload, role conflict and role ambiguity on employees. Companies can implement policies and programs that can improve employee performance. Future research can examine the moderating effects of other variables.

Keywords : work overload, role conflict, role ambiguity, job performance, Sosial Support.

Sumber : http://mm.feb.unair.ac.id/id/kemahasiswaan/artikel/artikel-ilmiah/875-pengaruh-work-overload-role-conflict-dan-role-ambiguity-terhadap-kinerja-karyawan-dengan-dukungan-sosial-sebagai-variabel-moderasi-pada-karyawan-pt-y-di-surabaya.html