Hierarchical cluster analysis of port performance in Malaysia Title : A hierarchical cluster analysis of port performance in Malaysia Authors :1. Norlinda Mohd Rozar2. Mohd Hazeem Sidik3. Muhammad Ashlyzan Razik4. Saadi Ahmad Kamaruddin5. Mohd Kholil Ashari Mohd Rozar6. Indrianawati Usman7. Bandar Ersan Alown Department : Manajemen Journal Name : Maritime Business Review Kinds of Journal : Q2 Keywords : Port performance, Port competitiveness, Scheduling algorithms, Hierarchical cluster ABSTRACT Purpose – The term competitive has always been used as a comparison to provide a distinction between twoor more things. Southeast Asia handles billions of tonnes of global seaborne trade annually. Thus, there is anecessity to look in detail at the performance indicators of port competitiveness on the basis of portperformance.Design/methodology/approach – This study has categorized 18 Malaysian bulk terminals into twodifferent classes based on various performance indicators. The distinctions used a hierarchical cluster analysisby arranging the performance indicators. The technique is among the most popular techniques used to formhomogeneous groups of entities or objects.Findings – In this study, it was found that two classes were classified as being competitive from thehomogeneous groups created. Based on the performance metrics chosen, Group 1 had the lowest score, andGroup 2 had the highest score. It was found that the Westport and Northport of Klang Port had the bestperformance of all.Research limitations/implications – A major challenge for the study is the lack of variables relevant toother port competitiveness requirements, and a detailed research study is needed to gather information on thesatisfaction of terminal customers, the paperwork involved, the accuracy and consistency of tariffs paid, thelevel of safety at sea and on land, and environmental protection around the facility site.Originality/value – The study on ports has been given less attention among researchers in this particulararea. Therefore, this paper focuses on the port terminals in Malaysia and compares port performance metricsbetween ports to determine their competitiveness. For details : https://www.emerald.com/insight/content/doi/10.1108/MABR-07-2020-0040/full/html