Pengaruh Kualitas Layanan Terhadap NIlai Pelayanna Dan Loyalitas Nasabah Pada Bank Pembangunan Daerah Bali Cabang Singaraja Title: Pengaruh Kualitas Layanan Terhadap NIlai Pelayanna Dan Loyalitas Nasabah Pada Bank Pembangunan Daerah Bali Cabang Singaraja Authors: I Ketut Suwarna Item Type : Thesis (Thesis) Affiliations: Program Studi Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Airlangga Surabaya, Indonesia Publisher: Universitas Airlangga Abstract The phenomena of low service quality, service value and customer loyalty at Bank Pembangunan Daerah Bali, Singaraja Branch are problems thet need early solution cause they are keys to determine the success of banking industry of achieving the aims had facing the harder competition. Keywords: service quality, service value Sources: http://repository.unair.ac.id/84387/