Mediating Roles of Innovation Capability and Customer Performance in Seniority Management–Financial Performance Relationship: Experience of SOEs in Indonesia

Title : Mediating Roles of Innovation Capability and Customer Performance in Seniority Management–Financial Performance Relationship: Experience of SOEs in Indonesia
Author(s) : Bambang Tjahjadi and Noorlailie Soewarno
                   Universitas Airlangga, Airlangga, Gubeng, Kota SBY, Jawa Timur 60115, Indonesia
DOI : https://doi.org/10.18502/kss.v3i10.3432

Abstract

This study aims to investigate the mediating effect of innovation capability and customer performance on the relationship between seniority-based management and financial performance. The main contribution of this study is to empirically test the resource-based theory using a structural equation model. This is designed as a quantitative study at explanatory level using a structural equation modelling. As many as 115 managers of state-owned enterprises (SOEs) and their subsidiaries in Indonesia participated. Results show the following: First, seniority-based management affects financial performance. Second, innovation capability does not mediate the relationship between seniority-based management and financial performance. Third, customer performance does not mediate the relationship between seniority-based management and financial performance. Finally, innovation capability and customer performance mediate the relationship between seniority-based management and financial performance. This study concludes the strategic roles of innovation capability and customer performance.

Keywords : seniority-based management, innovation capability, customer performance, financial performance

Source : https://knepublishing.com/index.php/Kne-Social