Quality Management Course unit title Quality Management Course unit code MNO302 Type of course unit (compulsory, optional) optional Level of course unit (according to EQF: first cycle Bachelor, second cycle Master) The First cycle of Bachelor Degree Program Year of study when the course unit is delivered (if applicable) 2020 - 2021 Semester/trimester when the course unit is delivered The Sixth Semester of Bachelor Study Number of ECTS credits allocated 4.8 Credits Name of lecturer(s) Febriana Wurjaningrum, Dr.,SE.,MT Nurullaily Kartika, SE.,MBA Raras Kirana Wandira, SE.,MBA.,MM Learning outcomes of the course unit At the end of the course, students are expected to explain about quality perspectives, quality theory, international quality standards; simulate strategic quality planning, consumer voice and market voice screening, quality in product and process design; design service quality and supplier quality in the supply chain; as well as elaborate the application of quality improvement. Mode of delivery (face-to-face, distance learning) Face-to-face and distance learning (using https://hebat.elearning.unair.ac.id/) Prerequisites and co-requisites (if applicable) Operations and Supply Chain Management Course content 1.Quality Perspectives 2.Quality Theory 3.International and Global Quality Standards 4.Strategic Quality Planning 5.Consumer Voice and Market Voice 6.Quality in Product and Process Design Designing Service Quality (Service) 7.Quality Methods 8.Managing Quality Development Teams and Projects 9. Statistics Based Quality Development for Data Variables and Attributes 10.Six Sigma Management and Methods 11.Managing Learning for Quality Development 12.Implementation and Validation of Quality System Recommended or required reading and other learning resources/tools Foster, S. Thomas. 2004. Managing Quality: an Integrative Approach 2nd edition. New Jersey : Pearson Prentice Hall, (TF) Gaspersz, Vincent. 2002. Total Quality Management. Jakarta : Gramedia Pustaka Utama Planned learning activities and teaching methods Lectures, Discussions, and Quizzes Language of instruction Indonesian Assessment methods and criteria Mid-term exam 25%, Final exam 25%, Assignments 20%, Presentation 15%, Activities 10% Attendance 5%