Performance Measurement Course unit titles Performance Measurement Course unit code MNG304 Type of course unit (compulsory, optional) compulsory Level of course units (according to EQF: first cycle Bachelor, second cycle Master) The first cycle of Bachelor Degree Program Year of study when the course unit is delivered (if applicable) 2020 - 2021 Semester/trimester when the course unit is delivered The 5th Semester of Bachelor Study Number of ECTS credits allocated 4.8 Credits Name of lecturer(s) Indrianawati Usman, Dr.,SE.,M.Sc Fitri Ismiyanti, Dr.,SE.,M.Si Mochammad Thanthowy Syamsuddin, SE.,MAB Baling Kustriyono, Ir.,MM Learning outcomes of the course unit After completing this course,the students are expected to recognize the benefits of measuring performance in an organization and know the stages that are passed in the process of designing and implementing a performance measurement system. Furthermore, the students are also expected to be able to explain the concept of a balanced score card, especially in relation to performance measurement. As a result,the students are expected to be able to explain the use of performance measurement systems in organizations, including: the process of monitoring performance within the organization and its support in decision making Mode of delivery (face-to-face, distance learning) Face-to-face and distance learning (using Great UNAIR platform) Prerequisites and co-requisites (if applicable) - Course content Performance Measurement Learning discusses about the followings: 1. Introduction Performance measurement is the foundation for strategy implementation 2. Organizing performance and creating a performance measurement system 3. Stage 1 -2: Mapping the Business Structure and building performance priority 4. Stage 3-4: Understand the current measurement system and develop performance indicators 5. The need for a Balanced Scorecard in measuring performance Business 6. Business performance measurement, financial perspective 7. Business performance measurement, customer perspective 8. Business performance measurement, internal business process perspective 9. Business performance measurement, learning and growth perspective 10. Data collection, designing formats and reports 11. Testing and adjusting the measurement system, implementing the measurement system 12. Utilization of performance measurement system Recommended or required reading and other learning resources/tools Business Performance Measurement. Unifying theories and integrating practice Second edition Edited by Andy Neely Paul R. Niven, BALANCED SCORECARD STEP-BY-STEP Maximizing Performance and Maintaining Results John Wiley&Son., 2002 Farris, P., Bendle, N., Pfeifer, P., & Reibstein, D. (2017). Key marketing metrics: the 50+ metrics every manager needs to know. Pearson UK. Scorecard Best Practices Design, Implementation, and Evaluation Lawson Haef Lawson Toby Hatch Denis Desroches John Wiley&Sons. 2008 by John Wiley & Sons Planned learning activities and teaching methods Classical lectures, assignments, presentations and discussions. Language of instructions Indonesia Assessment methods and criteria Midterm exam & Final Exam (50%), Assignment Paper (20%), Quiz (15%), Class Activities (15%)