Course unit titles

Performance Measurement

Course unit code

MNG304

Type of course unit (compulsory, optional)

compulsory

Level of course units (according to

EQF: first cycle Bachelor, second cycle Master)

The first cycle of Bachelor Degree Program

Year of study when the course unit is delivered

(if applicable)

2020 - 2021

Semester/trimester when the course unit is delivered

The 5th Semester of Bachelor Study

Number of ECTS credits allocated

4.8 Credits

Name of lecturer(s)
  1. Indrianawati Usman, Dr.,SE.,M.Sc
  2. Fitri Ismiyanti, Dr.,SE.,M.Si
  3. Mochammad Thanthowy Syamsuddin, SE.,MAB
  4. Baling Kustriyono, Ir.,MM

Learning outcomes of the course unit

After completing  this course,the  students are expected to recognize the benefits of measuring performance in an organization and know the stages that are passed in the process of designing and implementing a performance measurement system. Furthermore, the students are also expected to be able to explain the concept of a balanced score card, especially in relation to performance measurement. As a result,the students are expected to be able to explain the use of performance measurement systems in organizations, including: the process of monitoring performance within the organization and its support in decision making

Mode of delivery (face-to-face, distance learning)

Face-to-face and distance learning (using Great UNAIR platform)

Prerequisites and co-requisites (if applicable)

-

Course content

Performance Measurement Learning discusses about the followings:

1. Introduction Performance measurement is the foundation for strategy implementation

2. Organizing performance and creating a performance measurement system

3. Stage 1 -2: Mapping the Business Structure and building

performance priority

4. Stage 3-4: Understand the current measurement system and develop performance indicators

5. The need for a Balanced Scorecard in measuring performance

Business

6. Business performance measurement, financial perspective

7. Business performance measurement, customer perspective

8. Business performance measurement, internal business process perspective

9. Business performance measurement, learning and growth perspective

10. Data collection, designing formats and reports

11. Testing and adjusting the measurement system, implementing the measurement system

12. Utilization of performance measurement system

Recommended or required

reading and other learning resources/tools
  1. Business Performance Measurement. Unifying theories and integrating practice Second edition Edited by Andy Neely
  2. Paul R. Niven, BALANCED SCORECARD STEP-BY-STEP Maximizing Performance and Maintaining Results John Wiley&Son., 2002
  3. Farris, P., Bendle, N., Pfeifer, P., & Reibstein, D. (2017). Key marketing metrics: the 50+ metrics every manager needs to know. Pearson UK.
  4. Scorecard Best Practices Design, Implementation, and Evaluation Lawson Haef Lawson Toby Hatch Denis Desroches John Wiley&Sons. 2008 by John Wiley & Sons

Planned learning activities and teaching methods

Classical lectures, assignments, presentations and discussions.

Language of instructions

Indonesia

Assessment methods and criteria

Midterm exam & Final Exam (50%), Assignment Paper (20%), Quiz (15%), Class Activities (15%)