Course unit titles

Business Process Management

Course unit code

MNG305

Type of course unit (compulsory, optional)

compulsory

Level of course units (according to

EQF: first cycle Bachelor, second cycle Master)

The first cycle of Bachelor Bachelor Degree Program

Year of study when the course unit is delivered

(if applicable)

2020 - 2021

Semester/trimester when the course unit is delivered

The 5th Semester of Bachelor Study

Number of ECTS credits allocated

4.8 Credits

Name of lecturer(s)
  1. Nurullaily Kartika, SE.,MBA
  2. Hermawanto, Drs.,MBA.,M.Sc
  3. Dien Mardhiyah, Dr.,SE.,M.Si
  4. Puspandam Katias, Drs.,MM
  5. Ratri Amelia Aisyah, SM.,MSM

Learning outcomes of the course unit

After completing Business Process Management course, the students are expected to gain the following competencies:


  1. Recognizing various weaknesses of organizational management by using a functional approach. 
  2. Being accustomed  to using a horizontal approach starting from realizing the benefits in order to successfully answer the weaknesses of functional organizations and  to be able to explain, present, and develop business processesin the company.
  3. Designing horizontal organizations.
  4. Developing performance measurement systems.
  5. Improving performance through improving business processes. 
  6. Explaining contemporary concepts

Mode of delivery (face-to-face, distance learning)

Face-to-face and distance learning (using Great UNAIR platform)

Prerequisites and co-requisites (if applicable)

-

Course content

Business Process Management Learning discusses about the followings:

1.Introduction

2.Organizational processes and managerial processes

3. Organizational processes and managerial processes (continued)

4.Antecedents of Business Process Management

5.Business Process Development Overview

6.Company business processes and performance measurement certification

7.Review, Contemporary Material (1): Overview

Reengineering Corporation and Co-opetition

8.Contemporary material (2): Hypercompetition

9. Contemporary material (3): Hypercompetition (continued)

10.Contemporary material (4)

11.Contemporary material (5)

12. Recent issues in business process management

Recommended or required

reading and other learning resources/tools

Garvin, DA (2002). General management: Process and action.

New York, NY: McGraw-Hill. (GDA)

Harrington, HJ, Esseling, EK, & Van Nimwegen, H. (1997).

Business process improvement workbook: Documentation, analysis, design, and management of business process improvement. New York, NY: McGraw-Hill. (HEN)

Andersen, B. (2001). Business Process improvement toolbox.

New York, NY: McGraw Hill. (AB)

Galbraith, JR (1995). Designing organizations. San Francisco, CA: Jossey-Bass Publishers. (GJR)

Slack, N., & Lewis, M. (2002). Operations strategy. Harlow, England: Prentice Hall. (SL)

Rummler, GA, & Brache, AP (1995) Improving performance.

San Francisco, CA: Jossey-Bass Publisher. (RB)

Brown, MG (2005). Baldridge award winning quality. New

York, NY: Productivity Press. (BMG)

D'Aveni, RA (1994). Hypercompetition. New York, NY: The

Free Press. (VIRGIN)

Planned learning activities and teaching methods

Classical Lectures, Presentations, Discussions, Quizzes, and Assignments.

Language of instructions

Indonesian

Assessment methods and criteria

Midterm & Final Exams (50%), Presentation Papers (30%), Quizzes (10%) and Class activities (10%)