COPING STRATEGY TOWARDS TECHNOSTRESS ON IT EMPLOYEES

Amount: COPING STRATEGY TOWARDS TECHNOSTRESS ON IT EMPLOYEES

Author: RETNO PUALIA

Item Type: Thesis

Memberships: Master of Management Science Study Program, Faculty of Economics and Business, Airlangga University, Surabaya, Indonesia

Publisher: Airlangga University

Abstract

Based on a preliminary study conducted on several resource persons, IT (Information and Technology) professionals are a profession that is prone to technostress. This is because IT professionals are directly involved in the IT field, so it is very possible for them to experience technostress. Technostress conditions in IT professionals are shown by several indications, such as the presence of techno complexity, techno invasion, techno uncertainty, techno overload and techno insecurity. However, despite having indications of technostress conditions, in reality IT professionals persist in the IT field. Therefore it is important to dig deeper into how IT professionals overcome their inner technostress so as to make them stay in the IT field. This study is a qualitative study, in accordance with the purpose of the study, namely to explore deeper information related to the management of technostress carried out by IT professionals, so that they are able to survive in the ITan field. The semi-structured interview was used in this study to gather information for the informants. Data triangulation and member checking were used in this study as a strategy to validate the validity of the data. Meanwhile, to ensure reliability, this study uses transcript checking. The findings of this study provide information that there are two main categories in the management of technostress by IT professionals. The management strategy includes problem focused coping and emotion focused coping. Problem focus coping includes self-improvement as a way to overcome the existence of techno uncertainty and techno complexity, and determining the priority scale to overcome the existence of techno complexity. Meanwhile, emotion focus coping includes the assumption of work loyalty to overcome ICT overload, introspection as a way to overcome techno overload and invasion, and avoiding assignments as a way to overcome techno invasion.

Keywords : Technostress, IT professionals, IT employees, Management, ICTs

sources: http://repository.unair.ac.id/80420/