Evaluation of Word-of-Mouth Management in LBPP Lia Surabaya with the "The Eight Pillars of Word-of-Mouth Management" model
Title: EVALUATION OF WORD-OF-MOUTH MANAGEMENT AT LBPP LIA SURABAYA WITH THE “THE EIGHT PILLARS OF WORD-OF-MOUTH MANAGEMENT” MODEL Author: DHANTI PRAPTIKORASTRI Affiliations: Master Program