EVALUATION OF WORD-OF-MOUTH MANAGEMENT AT LBPP LIA SURABAYA USING THE “EIGHT PILLARS OF WORD-OF-MOUTH MANAGEMENT” MODEL
Title: EVALUATION OF WORD-OF-MOUTH MANAGEMENT AT LBPP LIA SURABAYA WITH THE “THE EIGHT PILLARS OF WORD-OF-MOUTH MANAGEMENT” MODEL Author: DHANTI PRAPTIKORASTRI Affiliations: Master Program