NANA FEBRIANA
041614353020
Dosen Pembimbing
Dr.Praptini Yulianti, Dra.Ec.,M.Si.
ABSTRACT
Employees who have organizational citizenship behavior are important assets for the company, they not only think about their interests and goals but will also contemplate and contribute actively to advance and achieve company goals by performing extra role behavior in individual, organizational and customer level.
This study aims to determine the effect of organizational justice on The purpose of the study was to examine the influence of organizational justice toward organizational citizenship behavior, and to discover the influence of organizational justice toward organizational
citizenship behavior by applied the person organization fit and the employee engagement factors as the mediation. The study used a quantitative approach by applied the questionnaire as the method of data collection. The sample of the study is 170 employees of PT Berlian Jasa
Terminal Indonesia that engaged in container loading and unloading and other seaport services. The used method of analysis is Partial Least Square (PLS).
The results of the study indicated that organizational justice had not positively significant effect toward organizational citizenship behavior on PT Berlian Jasa Terminal Indonesia employees, so the first hypothesis is not proven. For the second hypothesis, the result of organizational justice had positively significant effect toward organizational citizenship behavior on the employee of PT Berlian Jasa Terminal Indonesia by applied the employee engagement as the mediation, so the second hypothesis proven its truth. For the third hypothesis the result of organizational justice had positively significant effect toward organizational citizenship behavior on the employee of PT Berlian Jasa Terminal Indonesia by applied the person organization fit as the mediation, so the third hypothesis proven its truth.
Employee engagement and person organization fit as the mediator of the influence of organizational justice toward organizational citizenship behavior on the employees of PT Berlian Jasa Terminal Indonesia. Therefore, the organization must be maintain the factors that able to strengthen or risen employee engagement and person organization fit. Furthermore, by the low of effect of OCB-Customer dimension compared to OCB-Individual and OCB-Organization toward OCB, the management also should pay attention the factors that strengthen the emergence of extra role behavior of employees in PT Berlian Jasa Terminal Indonesia especially related to service and satisfaction to the customer since PT Berlian Jasa Terminal Indonesia engaged in services.
Keywords: Organizational Justice, Organizational Citizenship Behavior, Employee Engagement, Person Organization Fit.
