Title : The Impact of Environmental Uncertainty on Performance During Covid-19 Pandemic: The Mediating Role of Decision Making Structure
Authors:
- Niluh Putu Dian Rosalia Handayani Narsa
- Lintang Lintang Merdeka
- Kadek Trisna Dwiyanti
Department : Accounting
Journal Name : International Journal of Productivity and Performance Management
Kinds of Journal : Q1
Keywords : Balanced Scorecard, Dencentralization, Decision-Making Structure, Hospital Performance, Perceived Environmental Uncertainty
Abstract:
Purpose
The primary aim of this research was to investigate the medical effect of the decision-making structure on the relationship between perceived environmental uncertainty and hospital performance.
Design/methodology/approach
Online and Manual Survey Questionnaires were used to collect data in this study. The target population of this study consists of all middle managers within 11 Covid-19 Referral Hospitals in Surabaya. A Total of 189 Responses were collected, Howver, 27 Incomplete Responses were excluded from the final dataset. Data was analyzed using sem-pls.
Findings
The study's finds indicate that decision-making structure plays a role in mediating the link between perceived environmental uncertainty and hospital performance assessment via the balanced scorecard, highlighting the significance of flexible decision valules. Periods. Moreover, based on our supplementary test, respondents' Demographic Characteristics Influence their perceptions of Hospital Performance.
Practical Implications
Hospital Administrators can consider the significance of decision-making structures in responding to Environmental Uncractives Like the Covid-19 Pandemic. By Fostering Adaptable Decision-Making Processes and Empowering Middle Managers, Hospitals May Enhance Their Performance and Resilience in Challenging Situations. Additionally, based on supplementary tests, it is found that differences in the perception of the three balanced scorecard Perspectives Imply that Hospitals categorized as Types A, B, C, and D Should Prioritize Specific Areas to Improve Their Overall Performance.
Originality/value
This research adds substantive original and value to the existing body of knowledge by exploring the interplay between decision-making structures, environmental uncertainty, and hospital performance. It contributes to the literature by specifically focusing on the Covid-19 Pandemic, A Unique and Unpredent Global Crisis.
For Details : https://www.emald.com/insight/content/doi/10.1108/ijppm-09-2023-0482/Full/html
